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AliExpress France

AliExpress France

fr.aliexpress.com
What is your customer experience with AliExpress France?

AliExpress France Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • AliExpress France has 1.9 star rating based on 81 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Low prices, Have lot of products, Aliexpress no customer service on to resolve a problem.
    Cons: Customer service, No customer protection, No way to contact them.

  • Recent recommendations regarding this business are as follows: "Mauvaise idée", "SCAM! Do not use Ali express", "Non reçu", "Never Buy something from Ali Express", "Carefull".

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Media from reviews

AliExpress France - The seller says we have paid but have not received my own money.
AliExpress France - The seller says we have paid but have not received my own... - Image 2AliExpress France - Didn't receive the OrderAliExpress France - Handicapéd treat less than dogsAliExpress France - Handicapéd treat less than dogs - Image 2AliExpress France - My orderAliExpress France - Complain Against Seller
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Top AliExpress France Reviews

Positive Review

"078047****"

stars-rating stars-rating stars-rating stars-rating stars-rating

Please check my account my account is banned. I dont know why is Ben can you please check me out my account my name is Imran Ali

Critical Review

"Complaint"

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Hello dear AliExpress, I hope everything is fine. I ordered an electric bike on 22nd November, but it was only delivered on 1st December. Today, it's 12th...

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Vonita Xnb
map-marker Soisy-Sous-Montmorency, Val D'oise

Une réclamation la bonnement elles fonctionner plus que moi j'ai payé une année

J'ai besoin d'un nouveau code pour l'abonnement parce que l'abonnement actuel fonctionne plus merci de me répondre bonne journée merci de votre compréhension naim riahi il m'affiche network error occured pleine try again

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User's recommendation: Mauvaise idée

Masoom K Uvg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Annecy, Upper Savoy

Didn't receive the Order

AliExpress France - Didn't receive the Order
Contains 4 confidential files for company representatives

Sir i order one electric Cycle from ali Express but i did not received yet and customer service agents are saying wait from 14 days.. The ali express service agents are waisting time and there is not buyer protection over all.

They do scams of big amount products.

Ali express platform is working like thieves.

AliExpress Query of order 304062****064761

CY02376****CN

I provide complete prove from logistics company but there respond is zero. Just waist of time.

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User's recommendation: Never Buy something from Ali Express

Lemonnier A

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Handicapéd treat less than dogs

AliExpress France - Handicapéd treat less than dogs
AliExpress France - Handicapéd treat less than dogs - Image 2
Contains 1 confidential file for company representatives

I bought à double bed bag for gift . I recieved a order with One bag only.

I call Aliexpress, thé seller Saïd i packagé it and send you. Afer hé Saïd no , and no partial refund... I call Aliexpress, they did a return coupon but they know because a told them a lot of Time , they Saïd return IS your order an you will may be refund.bi Saïd i Can conserve m'y order and bé refund partiel . They are sponignorant about handicapées persons.

Inczn't Walk to go to thé post office, they answered ' no ppattiel refund"... And thats enough... handicapéd are created l'ESS than dogs.

It will bé exception because i propose them to send photo m'y handicap but they refused it... Why in china they treat us liké that??

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User's recommendation: Carefull

Mariah Z Bvw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bournezeau, Pays De La Loire

The seller says we have paid but have not received my own money.

AliExpress France - The seller says we have paid but have not received my own money.
AliExpress France - The seller says we have paid but have not received my own... - Image 2

My order is not a seller, is a thief.They did not send my order to my address, they sent my order to another city.Paid my 100 taxi fare to go to another city.After receiving the invoice, they stole 63 from me in the name of finances.When we open the order box, the box is empty and an incorrect order has been This is the most painful story of my life. I don't really believe in selling online anymore.

I paid 253 for the first time, then the first , I was not told the tax money, are you a tax payer or not, can you pay that much tax.or no They stole 63 euros from me in the name of taxes I paid 100 for the tax to a taxi to another city. And finally, get the empty box at my price of 416 euros alas

Refund amount:

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Resolved
Poopallapillai N

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Verified Reviewer
| map-marker Massy, Essonne

Resolved: My order

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AliExpress France - My order
Updated by user Sep 07, 2024

Company fixed the issue and I have been provided with apology. Very difficult your service was irregular my orders did not reach me again after few months you gave me my money back so I can't accept your ali express service thank you

Original review Aug 07, 2024

Hello Ali Express owner they have not received my item for a long time that's why I have sent all the items to you please reply me thank you

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Taoufik H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marseille, Bouches-Du-Rhône

Problem de livraison

Le livreure ma envoyer un message courrier que la colis dans ma boite box et quand je descend jai trouve rien que des arnaque , alors je veux savoir pourquoi se société de livraison et la avis partout les client sont effacher de se sociétés et aliexpress et une marque connu dons tout le monde alors Ne traitez pas avec cette entreprise

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Abdulrahman N Iuz

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Verified Reviewer

Complaint

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Hello dear AliExpress, I hope everything is fine. I ordered an electric bike on 22nd November, but it was only delivered on 1st December.

Today, it's 12th December and I've waited too long for my order.

We are checking my order in America, what can we do? Also, I ordered it to be delivered to France.

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Puneet Vhx

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Verified Reviewer
| map-marker La Reole, Nouvelle-Aquitaine

Hello

Hello I buy one bike electric she was sent to me now One battery I don't know but it's not coming right now can you tell to her please I buy one electric bike and two batteries

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Anonymous
map-marker Chazelles-Sur-Lyon, Auvergne Rhône-Alpes

Not a delivery problem A SCAM!!!! I waited in 20/11/24 for delivery which did not arrive as arranged. Then I was told I had cancelled the order NOT TRUE!!! THEN ALSO NO REFUND? Wtf

Updated by user Dec 06, 2024

Aliexpress did not deliver the bike I bought, even though I waited in all day on the designated delivery day. Aliexpress then cancelled my order and said I agreed to no refund which is a lie.

I constantly emailed to say I wanted the bike. ABSOLUTE SCAM

Original review Dec 06, 2024

Ali express are allowing criminals to scam and steal from people via the Ali express website. I did not cancel my order!!!

I did not agree to no refund I want the bike as I have said in many emails and messages to you. If not, obviously as you gave failed to deliver I an entitled to my money back & what about the wasted day I waited on for the delivery?

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User's recommendation: SCAM!!! Do not use Ali express

Duminda M

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Verified Reviewer
| map-marker Saint-Raphael, Provence-Alpes-Cote Dazur

Complain Against Seller

I ordered a cell phone on the AliExpress website. This seller name is Sunshine Digital Stores.

they showed an advertisement like shipping from local (from France) after making my payment they asked to pay 40 extra to unlock the phone. but on the website it clearly states that it is an unlocked phone. so I said I won't pay extra because you showed it was an unlocked phone. then they were silent.

after 4 days they say they can't unlock the phone. because the French authorities do not give authorization. if it's true, Sunshine Digital stores, how can they do business in France? they defraud customers.

If I paid 40 extra, without any problem they will send my order. When they chat with me ask to order another phone. Then I said send me Oppo find X 7, because their site they have shown it's as 482. Then they said they can't send that phone for 482, because it's real price 709 .

So why they cheating us that much. I hope to complain Against this seller to French e commerce regulatory agency too. But if I do it Mainly I should mention about ALIEXPRESS.

So I need your support to stop cheating customers. I hope you will take immediate action against them,

And force to send my order soon.

View full review

User's recommendation: Be careful

Anonymous
map-marker Pantin, Seine-Saint-Denis

75939****

My product was supposed to be delivered on December 10th. But I still haven't received the product.result me

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Duminda M

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Verified Reviewer

About my order

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AliExpress France - About my order
AliExpress France - About my order - Image 2
AliExpress France - About my order - Image 3
AliExpress France - About my order - Image 4

Sellers are cheating unceasingly.

However, AliExpress provides no solution.

All sellers are displaying incredibly low prices and then changing to higher prices when ordering.

SUNSHINE DIGITAL STORES is a major scammer.

They advertised a telephone as 483. Yet, when trying to order, they stated its original price was 789.

So I asked why they were displaying that price?

They claimed they were unable to modify the advertisement. If they can't, who can?

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Preferred solution: Deliver product or service ordered

User's recommendation: Don't choose to buy any technological devices

Fauchard A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Réclamation ouverte mes rien ne bouge

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Contains 1 confidential file for company representatives

Bonjour je viens vers vous car aliexpress me prend pour un idiot depuis debut avril avec une qu il mon dit de renvoyé et ces se que j ai fait il m on donner une solution sauf que j attend toujours le remboursement sa fait 10 fois j écrit et appel mes rien ne bouge services client incompétent je paye pour etre vip mes je vois que ses minable

Des lundi je vais me déplacé a la CLCV association de consommateurs pour me paindre de cette histoire de fou et j ai enregistré toutes les conversations que j ai eu avec le service clients je veux que vous fassiez bouger un peux les choses je veux etre rappelé rapidement car je suis tres remonter

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Loss:
$25

Preferred solution: Full refund

Auctions and Marketplaces Expert Talks

How to Save Money and Shop Wisely

How to Save Money and Shop Wisely

Jun 11, 2021

A shopping expert, Trae Bodge shares smart shopping tips on how to enjoy safe shopping online, find the best deals and sales and shop wisely without spending more.

Read full article
Trae Bodge
Trae Bodge

Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.

Yasmina B Soo

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Verified Reviewer

Commandes non reçues

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AliExpress France - Commandes non reçues
AliExpress France - Commandes non reçues - Image 2

Bonjour

Je nai pas reçu les commandes ils ont écrit livré mais le livreur sest trompé dadresse et les a déposé ailleurs jai appeler le service de livraison qui ma même envoyé une photo où le livreur les a déposé et ce nest pas chez moi . Pouvez vous me faire une attestation de commande non reçu . Cordialement

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Loss:
$128
Pros:
  • Rien
Cons:
  • Incompetent
  • Lent

Preferred solution: Full refund

Aleeza Tsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lyon, Auvergne Rhône-Alpes

Aliexpress - Review in Auctions and Marketplaces category from Lyon, Auvergne Rhône-Alpes

Bonjour Michel bégué fait commande deux tablettes 5 g depuis 2 septembre pourquoi a pas reçu sa commande en et le 22 septembre rappeler Michel bégué

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User's recommendation: Non reçu

Nathalie L Prf

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Verified Reviewer

Mon compte a été piraté

Toujours problème pour payer sur mon compte Aliexpress par mon auxiliaire médical qui avait accès à tout les papiers de la maison

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Preferred solution: Pouvoir repayer sur le site car compte bloqué suite pirater par mon auxiliaire médical qui avait accès à tous mes papiers

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